F.A.Q.
Most frequent questions and answers
The hotel is located 1.200 meters far from the center. It is a walking distance of about 10 minutes.
Breakfast is served from 8.00 – 10.30
It is in buffet if the rooms that we accommodate are more than 5. In less rooms we have served breakfast.
No, for each room type there is a representative photo. The decoration, colors and equipment are different since all rooms are different, with their own unique style.
Only in the unique categories that there is only one you book exactly what you see in the photo. Those rooms are Crystal double, Executive suite and Junior suite.
Yes, you can if the weather conditions allow. Your order must be made from the previous day until 21:00 p.m.
The extra charge is 5 euros/person.
The fireplace contains woods lasting 1-2 hours. We renew them once per day, during your stay.
For extra woods you can ask us until 21.00 in the evening. There is extra charge of 5 euros / basket.
Woods are not renewed if the previous are not used.
No, pets are not allowed in our hotel rooms and public spaces.
In case of a reservation that arrives with a pet, the reservation is cancelled without refund.
Booking.com has at least 15-20% more expensive rates than in our site. In case of lower rate you have to compare the same room type, dates, people and age of kids.
We will always have better rates comparing with booking.com.
No, the cancellation policy of booking.com is stable and nothing can change by contacting with the hotel. In any case you have to contact with booking.com Customer Service and ask for refund.
As we are using a dynamic model of pricing, rates have a fluctuation. Best rates are at least 7-14 days before arrival. In general early bookings have bigger discounts.
No, there is no refund. In this case, where our cancellation policy applies, we give you free the same number of nights for the respective room type, from Monday to Thursday except holidays and national celebrations, subject to availability.